How To Check If Your Modem Is Registered

motorola MG7550 Cablevision Modem Plus AC1900 Router User Guide

Packaged with your MG7550 modem/router

Let's get started

If yous don't have cablevision Internet service, please order that from your cable service provider.
At present connect your MG7550 as shown on the next panel.

Connecting to a Coax Cable

Soon you'll need to connect your MG7550 to a "live" coax cablevision. Sometimes a cable volition already be bachelor. Sometimes at that place's a coax wall jack available, and you connect to the jack with a coax cable. Your MG7550 can also share a coax cable fastened to a TV past using a coax splitter.

Product Overview

ETHERNET (LAN 1-4)

You lot can connect a computer, HDTV, game station, or other Ethernet-capable device to whatever of these 4 LAN ports.

WLAN button

Wi-Fi on/off button

WPS push button

RESET

COAX
Connect a "alive" coax cable to the modem'south COAX connector as discussed to a higher place. (Tighten the nut so information technology's finger tight. Yous may want to apply the supplied wrench. Brand the connection snug but non over-tight.)

ON/OFF button Ability

Connect the supplied power cube betwixt the power jack and an electrical outlet.

Set to activate

By now you lot should have:

Subscribed to cable Internet service.
Connected your MG7550.
Powered upwards your MG7550. To do this, the On/Off push button needs to exist On. Await for the dark-green online connection light to stop flashing and remain solidly lit. This may take up to fifteen minutes.
You should accept a recent cable bill handy because information technology has your business relationship number and you'll probably need that.
If you're asked for information almost the MG7550, you lot can find this on the label on the lesser of the MG7550.

Activate

For some service providers, you activate past calling them. Many service providers including Comcast and Cox adopt that you activate by opening the Web browser of a computer that'southward plugged into one of the MG7550's Ethernet ports.

If you don't have a estimator, you can use the Web browser of a Wi-Fi device such as a smartphone or tablet. In that case you lot'll need the unique Wireless Network Name and Countersign printed on the bottom of your MG7550. You'll apply these in setting up your wireless device to connect to the MG7550. Once you've continued, yous can open up the browser of that wireless device.

For Comcast XFINITY Users But:
If the activation page does not announced, delight get to
www.xfinity.com/internetsetup for more information and to activate your modem.

Here is a list of phone numbers for some major cablevision service providers. (Note that this list is subject field to alter.)
Comcast i (855) 652-3446
Fourth dimension Warner 1 (855) 704 4503
Brilliant Firm 1 (888) 289-8988
Suddenlink ane (877) 794-2724
Cablevision One 1 (877) 6922253
Cox 1 (888) 556-1193
RCN 1 (866) 832-4726
In one case your MG7550 is activated either online or by phone, your service provider will provision your MG7550 service.
Typically this takes less than 5 minutes, but in some cases this may accept 30 minutes or longer to complete.

Effort to scan the Web using a device connected via Ethernet or Wi-Fi to the MG7550. If browsing works, Congratulations! Your MG7550 is working.
If your MG7550 is NOT working, see Troubleshooting Tips below.

Configuration Manager

You may not need to use the Configuration Manager. Hither are
some reasons for using the Configuration Manager:

Yous want to alter the wireless router setup. For instance, perchance you're replacing a router and want to use your existing Wireless Network Proper noun and/or Password instead of the unique ones that come up with the MG7550.
You want to prepare special Internet gaming settings.
You desire to set up parental controls including white lists and/or black lists for sure users and times.
Y'all want to get operation data about the MG7550 modem and/or congenital-in router. This can be helpful in optimizing wireless performance.

If y'all demand to admission the MG7550 Configuration Manager, open up your Web browser. Type http://192.168.0.one in the address bar and press the Enter key.
In the login dialog box, type the post-obit User Proper name and Countersign in lower case, and so click OK.
User Name: admin
Password: motorola
The status page will appear. If the Status page doesn't appear, please run across the Troubleshooting Tips below.

For details nigh the Configuration Manager, please run across
www.motorolacable.com/MG7550manual

Wireless Router

As noted before, the MG7550 has a unique Wireless Network Name/SSID and Wireless Security Key/Password printed on the MG7550'south lesser label. If yous don't modify these, you should set your wireless devices to piece of work with this SSID and security central.

Annotation that wireless performance depends on a number of factors. Delight keep these things in mind:

Where possible, put the MG7550 in a fundamental identify so that information technology'due south not too far abroad from your other wireless devices.
Try to avoid interference from other wireless devices such every bit Bluetooth headsets and stereos, and two.4 GHz cordless phones and base of operations stations. Don't put the MG7550 shut to these interfering
devices.
Sometimes it helps to change the MG7550 wireless channel frequency to reduce interference with neighbors' wireless networks. This is discussed in the Troubleshooting section of this
Quick Start.

Front end Panel Lights

During Ability up, the lights will blink for about a infinitesimal.

LIGHT	COLOR	Clarification
Ability	Greenish	ON: MG7550 power on OFF: MG7550 power off
Downstream	Light-green or Blue	Green Blinking: Scanning for DS channel Green ON: Connected on 1 downstream channel Blue Blinking' Negotiating bonded channel(due south)I. Blue ON: Bonded with 2 or more than channels
Upstream	Green Blue	Green Blinking: Ranging in progress Green ON: Connected on 1 channel Blue Blinking: Negotiating bonded channel(due south)t Blue ON: Bonded with 2 or more channels OFF: Upstream not connected
Online	Green	Blinking: Trying to go online ON: Online OFF: Offline
2.iv GHz WLAN	Green	Blinking: Information is flowing ON: Wi-Fi is enabled OFF: Wi-Fi is non enabled
5 GHz WLAN	Green	Blinking: Data is flowing ON: Wi-Fi is enabled OFF: Wi-Fi is not enabled
Green WPS		Blinking: WPS is in discovery mode ON: Light will remain solid after WPS configuration is successful

If a blue light blinks continuously, this indicates partial service (at least one designated aqueduct has non completed bonding). You should withal go loftier Internet speeds, but your service provider may desire to know so they can suit their network.

Troubleshooting Tips

What if I can't make an Internet connection correct afterwards installation?

First plough your MG7550 off for at least 8 seconds, then on, to see if that fixes the trouble.
Check the connections you've made to your MG7550. Power and coax connections are required, and up to 4 Ethernet connections are optional. Are those connections expert?
Check that the MG7550'south power cube is plugged into a alive outlet, and that the Ethernet cablevision is connected securely to a estimator.
Brand sure that your coax cable is alive. You can check that by using information technology with a Idiot box.
Bank check that you provided the right setup information to your cable service provider.
Contact your cablevision service provider to make sure they've turned on your Net service.

What if my MG7550 has been working, and so stops working?

Outset turn your MG7550 off for at least 8 seconds, then on, to see if that fixes the problem.
If the MG7550's lights don't come on, check that the modem is getting power from its power cube and that the MG7550's power button is on.
Cheque your MG7550 cables.
Bank check with your service provider. Sometimes there's a service outage or some other service effect.

What if I'm getting Internet service just my speed is disappointing?

Be sure you know what speed you're paying for.
Bank check the speed with a calculator plugged into the modem. Use one of the tools plant when you lot search the phrase: broadband speed test.
If you get good speed when a computer's plugged into the modem, you may take a wireless problem. In that example, please reread the wireless router section.
Some video streaming services get bottlenecked, peculiarly at decorated times like after dinner. See whether you lot take the speed trouble at less decorated times.
Effort connecting your MG7550 nearer to where the coaxial cable comes into your home. This lets you see whether your abode'southward cabling is a problem.
If y'all're using a splitter with your MG7550, try the MG7550 without the splitter to see if that helps. If information technology does, you may need to get a amend splitter.

What if I'grand told that my MG7550 isn't approved by my cable service provider?

That's probably not true. Leading cable service providers have a list of certified cable modems for each of their Net speeds. You can check the list for your service provider. Yous can as well detect information about certifications at
www.motorolacable.com/services
What if I am connected wirelessly but my connexion seems slow or keeps dropping?
Delight re-read the Wireless Router section to a higher place.

What if I don't know my MG7550'due south Wireless Network Name/SSID or Security Central/Countersign?

The default values are printed on the bottom label of the MG7550. Use these unless you inverse them. If you changed them, endeavor to remember where you put the new values. If y'all have a device that connects wirelessly to the MG7550, it may show the Wireless Network Name/SSID and Password. You lot can also discover this information in the MG7550 Configuration Manager. Information virtually using this is in the Configuration Director section above.
If all else fails, reset the device to factory defaults past holding the Reset push button for 10 seconds. You lot tin can then use the default values.

What if I think that wireless devices are interfering with my MG7550 wireless router?

Where possible, put the MG7550 as far abroad every bit possible from interfering devices such equally Bluetooth transmitters and neighbors' Wi-Fi routers.
To try to selection a less used wireless channel for your MG7550, starting time become in to your MG7550's Configuration Manager.
Click the Advanced button at the top of the folio, then click the Wireless and Scan/Span card items at the height of the page.
Click the ScanWirelessAPs push. A list will appear of competing wireless networks, including the channels they are using. Write downward one or more of the less used aqueduct numbers, since a less used channel should exist better for your MG7550.
On the top of the page, click the Wireless Basic carte du jour item.
On the Bones folio, select the channel you want in the Channel pulldown, then click Save.

Do you have any other questions? We have lots more than information at www.motorolacable.com/mentor.

We like to assist.

Delight visit our back up Website or call our support specialists. Our Website has our Motorola Mentor data, and as well provides returns and warranty information.
www.motorolacable.com/support
Electronic mail: [email protected]
Phone: 800-753-0797

Limited Warranty

MTRLC LLC warrants this product against defects in textile and workmanship for a warranty period of 2 years. To read the full warranty, please go to www.motorolacable.com/warranty

Safety Precautions

These precautions help protect yous and your MG7550.

Practise not put the MG7550 or its power cube in water, since this is a daze hazard.
The MG7550 should normally exist installed indoors. If you use it outdoors, protect it
from moisture and exist careful about temperature.
Your MG7550 should exist operated in an surround that's between 32 and 104°
Fahrenheit (0 to 40° Centigrade).
Your MG7550 should not be in a bars space. In that location should exist room for air period
around the superlative, front, and sides of the MG7550.
Make sure to use your MG7550'south power cube and a compatible electric outlet

FCC Statement
This device complies with Class B Part xv of the FCC Rules. The device generates, uses and can radiate radio frequency energy and, if not installed and used as instructed, may cause harmful interference to radio communications. Just coaxial cables are to be used with this device in social club to ensure compliance with FCC emissions limits. Accessories connected to this device by the user must comply with FCC Grade B limits. The manufacturer is not responsible for any interference which results from utilise of improper cables, or which results from unauthorized changes or modifications to the device.

©MTRLC 2016. MOTOROLA and the Stylized G Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. and are used under license. All other trademarks are the property of their respective owners. All rights reserved.

Documents / Resources

References