How To Register T Mobile Personal Cellspot

Set up a 4G LTE CellSpot

Get to know your CellSpot

Set up your CellSpot service

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Register the address of use

The 4G LTE CellSpot has to check its location when information technology sets up. If you need to annals or update the address of utilize, follow these steps:

Become to: https://my.t-mobile.com/home.html
Sign in with your T-Mobile account.
Select Profile in the upper correct.
Select Coverage devices in the bottom left.
In the "Customer device use address box," select Edit.
Update the accost information.
Select Save.

Open ports

UDP ports

For the 4G LTE CellSpot to work, UDP ports 123, 500, and 4500 must be open.

Contact your Cyberspace provider (Internet service provider) to inquire if these ports are blocked. If these are blocked, y'all must ask your Internet access provider to open these ports.

No port forwarding is needed.
These ports are used for:
- UDP 123: Syncing clocks
- UDP 500/4500: VPN or IPSec tunnels, business application
If your Internet service provider confirms the ports are open up, ask them to add together the CellSpot to a DMZ.

Your Isp or equipment manufacturer tin help with these settings. T-Mobile can't provide detailed assist with non-T-Mobile service or equipment.

TCP ports

Port 80 is used as an instance for the screenshots. You will need to substitute ports 123, 500, and 4500 for fourscore where shown.

Open a command prompt windows (Start, Run, CMD.exe).
Enter powershell.exe. This changes the Windows control prompt to Powershell.
Enter the command Test-NetConnection –InformationLevel detailed –ComputerName portquiz.net –Port 123.
Wait for the control to run and verify the below output displays.
If TcpTestSucceeded is True, the port is open up. If it is False, the port is closed.
Echo above steps for 500, and 4500. All 3 ports must be open for the CellSpot to piece of work.

Open a command prompt windows (Start, Run, CMD.exe).
Enter powershell.exe. This changes the Windows command prompt to Powershell.
Enter the command (New-Object Arrangement.Net.Sockets.TcpClient).Connect('portquiz.internet', 123).
Repeat above steps for 500, and 4500. All 3 ports must be open for the CellSpot to piece of work.

Hit Command+Spacebar to summon Spotlight.
Enter Network Utility followed by the render key to launch the Network Utility app.
Select the Port Browse tab.
Enter world wide web.portquiz.net into the window as shown below.
Select the Merely examination ports between checkbox.
Enter 123 in both fields, then select Scan.
Echo the process for ports 500, and 4500.

Calorie-free indicators

Light sequences for bug

Power	Internet	Status	GPS	3G/4G	4G LTE	Light design clarification & help
Whatsoever	Any	Whatsoever		Any	Whatsoever	The device tin can't find GPS signal. Without GPS betoken lock, device is nonetheless able to proceed through setup and operate normally. You may receive SMS or email notification from T-Mobile to verify your device utilize accost for emergency 911 phone call safe. Follow the steps in Register the accost of utilise.
	Off	Off	Off	Off	Off	Device self installation exceeds 2 hours. Restart the other Internet devices such as modem, Wi-Fi router or Wi-Fi cable modem router. In one case upstream devices are stable, install 4G LTE CellSpot over again. Check your Internet connectivity and check with your Net Service Provider if ports UDP 500, UDP 4500 and UDP 123 are open.
		Off	Any	Off	Off	Device connexion effect with the Wi-Fi router or Wi-Fi cablevision modem router. Check the Wi-Fi router or Wi-Fi cable modem router are correctly connected. Await at least 2 hours after the device was originally plugged in and ready upwards. If that doesn't help, contact united states. Flashing green lite above 4G LTE CellSpot WAN port means good Internet connection and traffic in progress.
		Off	Any	Off	Off	Device is unable to reach T-Mobile network. Check your net works on other devices. If not, contact the Internet provider. Check with Isp on network settings. Ensure ports UDP 500, UDP 4500 and UDP 123 are opened and identify the device in a DMZ. Unplug your modem/router and CellSpot. Plug in your modem and await for information technology to ability upwards completely. If you have a dissever router, plug that in and await for it to power upward completely. Plug in the CellSpot router and await for it to power up completely. Wait at least 2 hours after the device was originally plugged in and prepare up. If that doesn't help, contact u.s..
			Any	Off	Off	Software did non load properly. Unplug the 4G LTE CellSpot, wait 5 seconds and plug it back in. Printing and hold the reset button for xxx seconds. The device will reset and update its software. If that doesn't help, contact u.s..
			Any	Off	Off	Unable to actuate the device with T-Mobile network. Follow the steps in Register the address of use. Expect at least ii hours after the device was plugged in. If the lights don't change, contact us.
			Whatever	Off	Off	3G, 4G, 4G LTE service is non bachelor. Device may not be used in T-Mobile market or remote disabled by T-Mobile. Delight contact united states for assistance.
			Any			Maximum voice calls reached. The device has the maximum viii agile voice and information connections for each engineering. Attempt to call again after existing calls are terminated.
			Any			Internet connectedness does not run across the minimum requirements Test your broadband connection and make sure your Internet service provider is not having an outage. If the Internet is working, confirm the device is set upwardly correctly and CellSpot is plugged directly into the modem. If that doesn't help, contact us.
			Whatsoever	Off	Off	CellSpot is not installed at a licensed T-Mobile location The 4G LTE CellSpot is non installed at a licensed T-Mobile location where we have an established human relationship with local 911 public service answering betoken. Motion the device to an canonical location, or return it to T-Mobile.
						The device is overheated. Motion it to a libation, ventilated location. Keep it out of direct sunlight, and make certain it's installed in a place with airflow.
						The device may have a hardware outcome. Wait at least two hours afterward the device was plugged in, If the lights don't alter, contact u.s..

Troubleshoot issues with your 4G LTE CellSpot

Before following the steps below, ensure the following:

Ensure the issue only happens when using the 4G LTE CellSpot. Otherwise, follow point issues on device.

Follow the setup video to a higher place for best results.

Make certain at least two hours have passed since following the setup. (It can have the CellSpot this long to configure.)

Bank check for light indicators.

If your device meets the criteria higher up, just the issue persists, keep with the steps beneath.

SMS or email notification - Can't confirm your address

T-Mobile needs to confirm the location of the coverage device, but there'due south a problem locating your device.

If before day 8

If the address is right, respond to the message to confirm. This completes device setup.
If y'all need to update the address, follow Register the address of utilize.

If 24-hour interval 8 or later / If y'all tin can't respond

Please contact us.

SMS or email notification - Device is in a location where T-Mobile tin can't offering service

T-Mobile tin activate coverage devices only within its operating surface area. The device will not work in the current location, because information technology is outside the T-Mobile network. You lot'll receive an SMS or e-mail notification if your 4G LTE CellSpot is in an area we can't activate.

If you're in the location:

Temporarily, y'all can gear up the device after yous return information technology to a T-Mobile expanse.
Permanently, you should return the device to us, and ask about other coverage solutions.

No betoken / Blinking green light / Did not consummate setup

Confirm you accept high-speed Net with at to the lowest degree the speeds listed below. If unsure, run a speed exam to check:
- Download: 2 Mbps (or more)
- Upload: 0.five Mbps (or more than)
- Ping/latency: 200 ms (or less)
Move the GPS antenna as close to the window if possible, to reduce the 911 location identification time.
Brand sure the 4G LTE CellSpot is not in direct sunlight, as overheating can disable information technology.
Are you using multiple routers? If yous are, plug the 4G LTE CellSpot straight into the modem/router combo unit (not your secondary router).
Terminate using programs that use a lot bandwidth like video streaming, to speed the download of the latest software from the T-Mobile network.
Unplug the 4G LTE CellSpot.
Plow off your modem/router combo unit of measurement and router.
Plow on your modem/router combo unit first, and then any other routers.
Plough the 4G LTE CellSpot on.
Restart the setup.
On the modem or modem/router combo unit of measurement:
- Open ports
- Verify bridge way is enabled. It can help troubleshoot issues. Contact your ISP or search online for steps. Bridge mode may turn off the Wi-Fi function of the bridged router. If bridge style turns off Wi-Fi with a T-Mobile Wi-Fi CellSpot Router, contact us.
If all troubleshooting has been completed and the issue continues, contact us.

Calling, messaging, or data bug (after setup)

Check the Calorie-free indicators on the 4G LTE CellSpot, and employ whatsoever help for your lite pattern.
Confirm yous accept high-speed Net with at least the speeds listed beneath. If unsure, run a speed test to bank check:
- Download: 2 Mbps (or more)
- Upload: 0.v Mbps (or more)
- Ping/latency: 200 ms (or less)
Bank check if the issue is happening just on the 4G LTE CellSpot. If information technology also happens on T-Mobile network or Wi-Fi Calling, it is not a CellSpot problem. Follow troubleshooting for the T-Mobile network.
Plow off Wi-Fi Calling on your connecting device.
- This is simply to brand certain you're placing calls over the CellSpot instead of Wi-Fi.
- If yous have problems when on Wi-Fi Calling, see .
Turn off the device, so plow it dorsum on.
If all troubleshooting has been completed and the issue continues, contact us.

Attachments

4G LTE CellSpot Quick Outset Guide (Castilian).pdf Preview
4G LTE CellSpot Quick Start Guide.pdf Preview